Pv18 Privacy Policy – How We Protect Your Information
This Privacy Policy explains how pv18 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully to understand your rights and responsibilities.
Last updated: 2026
Information We Collect
When you register and use the pv18 platform, we collect various types of information to provide you with a safe, efficient service that meets your needs as a Malaysia-based user.
Account Information
- Full name, email address, and phone number provided during registration.
- Date of birth for age verification purposes (18 years and above).
- Identity verification details such as your ID number when required.
Device & Browser Information
- Device type, operating system, and browser used.
- IP address and general location data for security purposes.
- Activity logs and records of access times to the platform.
Payment Information
- Records of deposit and withdrawal transactions in MYR (RM).
- Payment methods used, such as FPX or Boost — full card numbers are not stored by pv18.
- Transaction history for compliance and internal audit purposes.
How We Use Your Information
Information collected by pv18 is used solely for legitimate purposes directly related to delivering the platform's services to users. We do not sell or rent your personal information to third parties for marketing purposes.
The key purposes for which we use your information include:
- Processing account registrations and verifying user identity.
- Processing deposits and withdrawals securely in RM.
- Sending important notifications related to your account, transactions, and security.
- To detect and prevent fraud, money laundering, or any suspicious activity.
- Enhancing the user experience based on platform usage patterns.
- To comply with applicable legal and regulatory requirements in Malaysia.
Cookies & Activity Tracking
The pv18 platform uses cookies and similar tracking technologies to enhance functionality and improve the user experience. Cookies are small text files stored on your device when you access our platform.
The types of cookies used include:
- Session Cookies: Keeps you logged in during active sessions so you don't have to sign in repeatedly.
- Preference Cookies: Saves your language settings and display preferences for a consistent browsing experience.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality. By continuing to use pv18, you consent to the use of cookies as described above.
Data Storage, Security & Sharing
Data Storage & Security
Pv18 stores user data on servers protected by SSL encryption and strict access controls. We implement appropriate technical and organisational security measures to safeguard your information against unauthorised access, loss, or disclosure.
User data is retained for as long as the account remains active or as required for legal compliance purposes. Once an account is officially closed, personal data will be deleted within a reasonable timeframe unless there is a legal obligation to retain it longer.
Sharing with Third Parties
Pv18 does not share users' personal information with third parties except in the following circumstances:
- Payment service providers required to process MYR transactions — they are bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- In the event of a business merger or acquisition, users will be notified in advance.
User Rights Over Personal Data
As a pv18 platform user, you have the following rights regarding your personal information, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal information we hold about you by contacting the pv18 support team.
If your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
To exercise any of the above rights, please contact our support team through the FAQ or log in to your account to manage your personal settings.
Policy Amendments & How to Contact Us
Changes to the Privacy Policy
Pv18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices or new legal requirements. Any amendments will be published on this page with the latest update date.
We encourage you to review this page periodically. Continued use of the pv18 platform after any amendments are published will be considered acceptance of the updated policy.
Contact Our Support
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to the pv18 support team through the following channels:
- Live chat function available within the pv18 platform.
- Submit your enquiry via FAQ page for a prompt response.
- Support email: [email protected]
Our team is available 24/7 to ensure your privacy and data security are always protected.
Your Data Is Safe with pv18
We are committed to protecting your personal information. Register with confidence and enjoy a safe sports entertainment and casino experience in Malaysia.